The fastest way to find a Bank of America location

Bank of America operates a branch locator tool on its website at bankofamerica.com. Go to the main site, scroll to the footer, and click "Locations" or search "find a branch" in the top navigation. You can enter your address, city, or ZIP code, and the tool shows branches and ATMs within a set distance, along with hours, phone numbers, and services available at each location.

If you're a Bank of America customer, you can also use the mobile app. Open the app, tap the menu icon, select "Locations," and allow it to use your location. The app will show nearby branches and ATMs sorted by distance, and you can call or get directions from there.

For customers without internet access, call Bank of America's main customer service line at 1-800-432-1000. A representative can tell you the nearest branch address, hours, and whether it offers the specific service you need—such as a safe deposit box, notary, or foreign currency exchange.

Key Takeaways

  • Bank of America's branch locator at bankofamerica.com shows locations, hours, and available services when you enter your address or ZIP code.
  • The Bank of America mobile app uses your phone's location to display nearby branches and ATMs sorted by distance.
  • You can call 1-800-432-1000 to speak with a representative who can confirm hours and services at a specific location.
  • Bank of America ATMs are also found inside many grocery stores, pharmacies, and other retail locations beyond standalone branches.

What to expect when you visit a branch

Most Bank of America branches are open Monday through Friday from 9 a.m. to 5 p.m., with reduced Saturday hours and no Sunday service. However, hours vary by location—some branches open earlier or close later, and a few operate on different schedules. Always check the specific branch's hours before you go, especially if you need to visit on a weekend or after typical business hours.

When you arrive, you can handle most routine transactions without an appointment: deposits, withdrawals, account inquiries, and card replacement. For more complex needs—such as opening a new account, discussing a mortgage, or setting up a business service—you may wait in line or be asked to schedule an appointment. Branches with higher traffic sometimes use a ticketing system to manage wait times.

Finding ATMs outside of branches

Bank of America maintains thousands of ATMs beyond its physical branches. Many are located inside grocery stores (Safeway, Kroger, Albertsons), pharmacies (Walgreens, CVS), and convenience stores. The branch locator tool on bankofamerica.com will show ATM-only locations when you search, and the mobile app filters results to show ATMs separately if you prefer.

If you use an ATM that is not owned by Bank of America, you may be charged a fee by both your bank and the ATM operator. Bank of America customers can avoid this by sticking to Bank of America ATMs or using the Allpoint network, which offers fee-free withdrawals at participating ATMs in many retail locations.

What to bring and what services require an appointment

For a simple withdrawal or deposit, bring your debit card or account number and a photo ID. If you're depositing a check, bring the check and your ID. For wire transfers, you'll need the recipient's bank details and account information.

Some services require an appointment or advance notice. If you need to order a cashier's check, get a notary, access a safe deposit box, or discuss a loan or investment product, call ahead or use the branch locator to see which locations offer that service. This prevents a wasted trip and ensures a specialist is available when you arrive.

Accessing your account without visiting a branch

Bank of America offers online banking through bankofamerica.com and the mobile app, where you can transfer money, pay bills, deposit checks by photo, and manage your account 24/7. You can also call customer service at 1-800-432-1000 to handle many transactions by phone, including balance inquiries, payment arrangements, and account changes.

For deposits, the mobile app's mobile check deposit feature lets you photograph the front and back of a check and submit it without visiting a branch. The funds typically post within one to two business days. This option is available to most checking and savings account holders.

If you cannot find a nearby location

Bank of America has fewer branches in rural areas. If the nearest branch is far away, use the mobile app or website to handle routine transactions online or by phone. For services that require in-person verification—such as opening a new account or updating your ID on file—you may need to visit a branch or use a video chat service if Bank of America offers it in your region.

Some Bank of America services are also available through partner banks. If you hold a Bank of America account and need cash, you can withdraw from ATMs at partner institutions in the Allpoint network or MoneyPass network, though fees may apply depending on your account type.

Frequently Asked Questions

Can I do everything at an ATM that I can do at a branch?

No. ATMs allow withdrawals, deposits, balance checks, and PIN changes, but they cannot handle account openings, loan applications, notary services, or safe deposit box access. For those services, you need a branch visit.

What if a branch is closed when I need to make a deposit?

Use the mobile app's mobile check deposit feature if you have a check. For cash deposits, you'll need to wait until the branch reopens or visit an ATM that accepts cash deposits—not all do. Call 1-800-432-1000 to confirm which nearby ATMs accept cash.

Do I need an appointment to open a new account?

You can open some accounts online through bankofamerica.com without visiting a branch. For in-person account opening or if you prefer to speak with a representative, calling ahead to schedule an appointment ensures shorter wait times.

Is there a Bank of America location inside my workplace or school?

Some large employers and universities host Bank of America branches or ATMs on-site. Check with your HR or facilities department, or use the branch locator tool and search by your workplace address to see if one is available.

What happens if I visit a branch and it's temporarily closed?

Branch closures due to staffing, maintenance, or emergencies are posted on the branch locator page and in the mobile app. If a branch is closed, the locator will show the next nearest location and its hours. You can also call 1-800-432-1000 to confirm status and find an alternative.