Bank of America branch and customer service hours
Bank of America branch hours vary by location. Most branches open at 9 a.m. and close between 4 p.m. and 6 p.m. on weekdays, with shorter Saturday hours (usually 9 a.m. to 1 p.m.) and closed Sundays. Some branches in urban areas or inside grocery stores stay open later or on Sundays — you need to check your specific branch.
To find your branch's exact hours, go to bankofamerica.com, click "Locations," enter your address or ZIP code, and select the branch. The hours display for each day of the week. You can also call 1-800-432-1000 to ask about a specific location.
Customer service phone lines operate 24/7 for account holders. ATMs and the Bank of America mobile app work around the clock. Online banking, bill pay, and transfers through the app or website do not depend on branch hours.
Key Takeaways
- Most Bank of America branches open at 9 a.m. on weekdays and close between 4 p.m. and 6 p.m., but hours vary by location.
- Saturday hours are typically 9 a.m. to 1 p.m., and most branches are closed on Sunday.
- Check your specific branch's hours on bankofamerica.com or by calling 1-800-432-1000.
- Customer service phone support, ATMs, and online banking are available 24/7 and do not depend on branch hours.
- Bank of America closes all branches on federal holidays, though ATMs and phone support remain open.
Federal holidays when Bank of America closes
Bank of America closes all branches on federal holidays. The full list includes New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.
On these days, branches are closed but ATMs work normally. You can still use the mobile app, call customer service at 1-800-432-1000, and conduct online banking. If you need to deposit a check or withdraw cash on a holiday, use an ATM or mobile deposit (available through the app for most account types).
Finding your nearest branch and its specific hours
The fastest way to check if a specific branch is open is the Bank of America location finder. Go to bankofamerica.com, select "Locations" in the top menu, enter your address or ZIP code, and the results show each nearby branch with its full hours, phone number, and services offered.
You can also filter by service — for example, if you need a safe deposit box or a mortgage specialist — and the results show which branches have them. Some branches inside Walmart, Safeway, or other retailers have different hours than standalone locations, so the location finder catches those differences.
If you cannot reach a branch during business hours, call 1-800-432-1000. A representative can tell you the hours, help you with account questions, or direct you to another branch that may be open later.
When you need banking services outside branch hours
Bank of America ATMs are available 24/7 at branches, grocery stores, and other locations. You can withdraw cash, deposit checks (using the mobile app's mobile deposit feature or an ATM with deposit capability), check your balance, and transfer money between your own accounts.
The mobile app lets you pay bills, transfer money to other people, deposit checks by photo, and manage your account from anywhere. Online banking through bankofamerica.com offers the same features. Both work at any time, including nights, weekends, and holidays.
If you need to speak to someone outside branch hours, call customer service at 1-800-432-1000. Representatives are available 24/7 for account questions, fraud reports, card locks, and most other issues. For specialized services like mortgage or investment advice, you may be transferred to a department with different hours.
What to do if your branch has limited hours
If your branch has hours that do not work for your schedule, you have several options. First, check whether another Bank of America branch nearby has longer hours — the location finder shows all branches in your area and their schedules.
Second, use the mobile app or online banking for most transactions. You can pay bills, transfer money, deposit checks, and manage your account without visiting a branch. Many people handle 90 percent of their banking this way.
Third, use Bank of America ATMs for cash withdrawals and deposits. If your branch does not have a deposit ATM, the location finder shows which nearby branches or locations do.
If you need in-person help with something the app cannot handle — opening a new account, getting a cashier's check, or discussing a loan — call 1-800-432-1000 and ask about scheduling an appointment. Some branches offer appointment slots outside normal hours or can connect you with a banker by video call.
How to set up alerts if your branch closes temporarily
Bank of America occasionally closes branches for renovations or consolidations. If you want to know about changes to your branch, sign up for notifications through your online account or the mobile app. Go to Settings, select Notifications, and turn on branch and location alerts.
You can also follow Bank of America on social media or check their newsroom at newsroom.bankofamerica.com for announcements about branch closures or relocations in your area.
Frequently Asked Questions
Is Bank of America open on Saturday?
Most Bank of America branches are open on Saturday from 9 a.m. to 1 p.m., but hours vary by location. Some branches in urban areas may stay open later. Check your specific branch on bankofamerica.com or call 1-800-432-1000 to confirm.
Can I do banking on Bank of America's website at night?
Yes. Online banking, bill pay, transfers, and mobile check deposit work 24/7 through bankofamerica.com and the mobile app. You do not need a branch to be open to use these services.
What happens if I need cash on a holiday when branches are closed?
Use a Bank of America ATM. ATMs work 24/7, including all federal holidays. You can withdraw cash, deposit checks (if the ATM has deposit capability), and check your balance without visiting a branch.
Can I call Bank of America customer service at 3 a.m.?
Yes. Customer service is available 24/7 at 1-800-432-1000. You can report fraud, lock your card, ask account questions, or request help with most services at any time, day or night.
How do I know if my branch is temporarily closed?
Check the Bank of America location finder at bankofamerica.com — it shows current status for each branch. You can also call 1-800-432-1000 or enable branch alerts in your mobile app settings to get notified about closures or relocations.