Update your address online, by phone, or in person at a branch
Bank of America lets you change your mailing address through three routes: their online banking portal (fastest), a phone call to customer service, or walking into a branch. The online method takes minutes and updates immediately for most account types. Phone and branch changes also process the same day, though you may need to verify your identity with additional questions.
Your address change affects statements, tax documents, and where the bank sends replacement cards. If you have multiple accounts—checking, savings, credit cards, investment accounts—you can update them all at once or separately, depending on which portal you use. Changes to your mailing address do not automatically update your billing address for credit cards; those are separate fields you may need to change independently.
Key Takeaways
- Online updates through your Bank of America account take effect immediately and are the fastest method for most people.
- Phone updates require you to verify your identity and process the same day, but you do not need to be near a computer.
- Branch visits let you update your address in person and are useful if you have questions about which accounts the change affects.
- Mailing address and billing address are separate; changing one does not change the other automatically.
- Address changes for credit cards, checking accounts, and investment accounts may route through different systems and should be confirmed after 24 hours.
Changing your address online through Bank of America's website or app
Log into your Bank of America account on their website or mobile app. Go to Settings (usually a gear icon), then select "Profile" or "Personal Information." Look for "Address" or "Mailing Address" and click Edit. Enter your new street address, city, state, and ZIP code. The system will ask you to confirm the change before saving.
The update takes effect immediately for your account profile. Statements and tax documents will be sent to your new address starting with the next cycle. If you have multiple accounts under one login, you can update the primary address for all of them at once, or you can set different mailing addresses for different accounts if needed. After you save, you should see the new address reflected in your profile within seconds.
If you cannot find the address field or the update does not save, try logging out and back in, or switch between the website and the app—sometimes one works when the other does not. If the problem persists, call customer service or visit a branch to update it manually.
Changing your address by phone
Call Bank of America customer service at 1-800-432-1000. Have your account number and a government-issued ID ready. Tell the representative you want to update your mailing address. They will ask you to verify your identity by answering security questions or confirming recent transactions.
Once verified, provide your new address clearly, spelling out the street name and confirming the ZIP code. The representative will read it back to you. The change processes the same day and you should see it in your account within a few hours. Ask the representative to confirm which accounts the change applies to—if you have a credit card, checking account, and savings account, the mailing address may update across all of them, or you may need to request separate changes for each.
Keep the confirmation number the representative gives you. If you do not see the address update in your account after 24 hours, call back and reference that number.
Changing your address at a Bank of America branch
Walk into any Bank of America branch with a government-issued ID. Tell a teller or banker that you need to update your mailing address. They will pull up your account and ask you to confirm your new address. You can update one account or all accounts linked to your login in a single visit.
The branch can also help if you have questions about whether your change affects credit cards, investment accounts, or other products held elsewhere. Some branches can update your address across multiple account types in one transaction; others may need to route certain changes (like credit card billing addresses) through a separate system. Ask the banker to confirm what was updated before you leave.
Branch updates process the same day. If you are moving soon and want to ensure mail does not go to your old address, updating in person lets you confirm the change immediately rather than waiting to see it online.
Updating your billing address separately from your mailing address
Your mailing address is where Bank of America sends statements and documents. Your billing address is what appears on your credit card and is used for fraud verification when you make online purchases. Changing one does not automatically change the other.
To update your credit card billing address, log into your account and go to the credit card section (not the general settings). Select the card you want to update, then look for "Billing Address" or "Account Information." Edit the address there. For checking and savings accounts, the mailing address and billing address are usually the same, so one change covers both.
If you change your mailing address but forget to update your billing address on a credit card, your statements will go to the new address but the card's billing address will still show the old one. This can cause problems if you are verifying your identity for a transaction or if you need to dispute a charge. Update both if you have moved.
What happens to your statements, cards, and tax documents after you change your address
Bank of America will send your next statement to your new address. If you have paperless statements enabled, nothing changes—statements go to your email regardless of your mailing address. If you receive paper statements, they will arrive at your new address starting with the next billing cycle, which may be up to 30 days away.
If you ordered a replacement debit or credit card before changing your address, it will be mailed to your old address. If you change your address and then order a card, it ships to the new address. If a card is already in the mail to your old address, you can contact the bank to intercept it, though this is not always possible. It is safer to change your address first, then order a replacement card if needed.
Tax documents like 1099s and interest statements are mailed to your address on file. If you change your address late in the year, the bank may have already mailed your tax documents to your old address. You can request a duplicate to be sent to your new address, or ask your old address holder to forward it to you.
Confirming your address change went through
After you update your address online, by phone, or at a branch, log back into your account within 24 hours to confirm the change appears in your profile. Go to Settings and check that the address matches what you entered. If it does not, try updating again or call customer service.
If you changed your address by phone or in person, ask for a confirmation number or reference code. Write it down. If the change does not appear in your account after 24 hours, call back and reference that number so the representative can investigate whether the update was processed.
For credit cards, check both your mailing address and billing address separately to make sure both are correct. Some people update one and forget the other, then discover the problem when a statement arrives at the wrong place or a transaction is flagged as suspicious.
Frequently Asked Questions
Can I change my address if I do not have online banking set up?
Yes. Call 1-800-432-1000 or visit a branch with your ID. Both methods work without online access and process the same day. You do not need to set up online banking to change your address.
Will changing my address affect my account number or routing number?
No. Your account number and routing number stay the same. Only your mailing address changes. If you have set up automatic payments or direct deposit, those continue without interruption.
What if I am moving to a different state?
Update your address the same way—online, by phone, or at a branch. Your state change does not affect your account or require you to close and reopen anything. If you are moving out of the country, call customer service to discuss options, as some services may not be available internationally.
Do I need to update my address with Bank of America if I already told them through a different service?
Yes. Updating your address with a third-party bill pay service, credit reporting agency, or other financial institution does not automatically update it with Bank of America. You must update it directly with the bank.
How long does it take for my new address to show up on my statements?
Your next statement will be mailed to your new address starting with the next billing cycle, which is usually within 30 days. If you have paperless statements, the address change does not affect delivery since statements go to your email.