Update your address through Online Banking, the mobile app, or by calling customer service
You can change your address on your Bank of America account in three ways: log into Online Banking and update it yourself in a few minutes, use the mobile app, or call 1-800-432-1000 and have a representative do it over the phone. The fastest route is Online Banking if you have your login credentials. The address change takes effect immediately for most purposes, though some services (like mailed statements or checks) may take a few business days to reflect the new location.
Bank of America treats address changes as routine account maintenance, not a security event, so you do not need to verify your identity beyond your normal login. However, if you are changing the address because of fraud or unauthorized activity, contact fraud services at 1-800-432-1000 and ask to speak with the fraud department instead—they may place a temporary hold on your account while they investigate.
Key Takeaways
- Online Banking is the fastest way to change your address: log in, go to Settings, select Profile, and update the address field.
- The mobile app offers the same function under Settings and Profile, taking the same few minutes as the website.
- Calling 1-800-432-1000 works if you do not have online access or prefer to speak with someone, and the change is processed while you are on the call.
- Address changes take effect immediately for digital services but may take three to five business days for mailed items like statements or new checks.
- If you are changing your address because of fraud, call the fraud department instead of using self-service, so the change can be flagged in your account.
Changing your address through Online Banking
Log into your Bank of America Online Banking account at bankofamerica.com. Click on the Settings icon (usually a gear symbol) in the top right corner of the page. Select "Profile" or "Personal Information" from the menu that appears.
Find the "Address" field and click "Edit" or "Change." Enter your new street address, city, state, and ZIP code. Bank of America will ask you to confirm the address before saving. Click "Save" or "Confirm," and the change is complete. You will see a confirmation message on screen, and the new address is now active on your account.
If you have multiple accounts (checking, savings, credit card), the address change applies to all of them at once. If you maintain a separate mailing address for statements or correspondence, you can set that in the same section—look for an option labeled "Mailing Address" or "Statement Address."
Changing your address through the mobile app
Open the Bank of America mobile app and log in. Tap the menu icon (three horizontal lines) at the bottom right of the screen. Select "Settings" and then "Profile" or "Personal Information."
Tap "Address" and then "Edit." Enter your new address in the fields provided. The app will ask you to confirm before saving. Tap "Save" or "Confirm," and the change takes effect immediately. You will receive a confirmation screen and, depending on your notification settings, a text or email confirming the update.
Changing your address by phone
Call Bank of America customer service at 1-800-432-1000. Have your account number and a form of identification ready (such as your Social Security number or date of birth). Tell the representative you want to update your address on file.
The representative will verify your identity by asking security questions or confirming personal information. Once verified, they will ask for your new address and read it back to you to confirm accuracy. The change is processed immediately and takes effect on your account right away. Ask the representative to note in your account if you want statements mailed to a different address than your primary address.
When the address change takes effect
Digital services—such as Online Banking, the mobile app, and electronic statements—reflect the new address immediately after you save the change. If you have paperless statements set up, there is no delay.
Mailed items take longer. New checks ordered after the address change will print with your new address, but existing checks will still show the old address. Statements mailed to your address typically arrive at the new location within three to five business days of the change. If you are moving and want to ensure statements reach you, update your address at least a week before your move date.
If you have a credit card linked to your Bank of America checking account, the address change applies to the card as well. Replacement cards will be mailed to your new address. If you need a card urgently, ask the representative whether you can pick one up at a local branch instead.
Changing your address if you have multiple accounts or products
Bank of America links all your accounts under one customer profile, so changing your address in Online Banking or through customer service updates it across checking, savings, money market accounts, and credit cards at once. You do not need to call separately for each account.
If you have a Bank of America investment account (through Merrill Edge or Merrill Wealth Management), the address change may not sync automatically. Log into your investment account separately and update the address there as well, or call the investment services line at 1-800-742-4000 to confirm the address is current.
What to do if you are changing your address due to fraud or identity theft
Do not use the standard address change process. Instead, call 1-800-432-1000 and ask to speak with the fraud department. Tell them you are a victim of fraud or identity theft and need to change your address as part of securing your account.
The fraud department will place a temporary hold on your account while they investigate and may flag the address change so that no one else can alter it without additional verification. They may also issue you a new debit card and review recent transactions with you. This process takes longer than a routine address change—usually 24 to 48 hours—but it protects you from further unauthorized activity.
Frequently Asked Questions
Can I change my address on my Bank of America credit card separately from my checking account?
No. Bank of America links all your accounts to one customer profile, so changing your address updates it across all products at once. If you want a different mailing address for your credit card statement, you can set a separate statement address in your profile settings, but the primary address on file will be the same.
How long does it take for mailed checks to show my new address?
Checks you already have will still print with your old address. New checks ordered after the address change will print with your new address and typically arrive within seven to ten business days. If you need checks quickly, you can order them through Online Banking or ask a representative to expedite the order.
What if I do not have Online Banking access?
Call 1-800-432-1000 and a representative will update your address over the phone. You will need to verify your identity with personal information such as your Social Security number or date of birth. The change takes effect immediately.
Do I need to update my address at Bank of America if I already updated it with the post office?
Yes. The post office's address change does not automatically update your bank records. You must contact Bank of America directly to change your address on file. However, the post office will forward mail sent to your old address for a limited time, which can help catch any statements or notices that arrive before the change takes effect.
Can I set a temporary address if I am moving for a short time?
Bank of America does not have a built-in temporary address feature. If you are moving temporarily, you can update your address to the temporary location and then change it back when you return. Alternatively, you can set up a separate mailing address in your profile and update only that field, leaving your primary address unchanged.