Change your address online, by phone, or in person at a branch

You can update your mailing address in your Bank of America account through the mobile app, the website, or by calling customer service. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. If you call or visit a branch, bring a government-issued ID and be ready to verify your account details.

The address you change depends on what you need. Your mailing address is where Bank of America sends statements and notices. Your residential address is what the bank uses for fraud detection and compliance. Most people need to update both, but you can change them separately if one has changed and the other hasn't.

If you're moving and want to avoid missing statements, credit card offers, or tax documents, update your address before you leave your current place. If you've already moved and mail is piling up at your old address, contact the post office about mail forwarding while you update your bank records.

Key Takeaways

  • Log into your Bank of America account online or through the mobile app, go to Settings, and select Change Address to update your mailing address in minutes.
  • You can change your mailing address and residential address separately; most people need to update both when they move.
  • Changes made online usually take effect within one business day, but allow up to five business days during high-volume periods.
  • If you call 1-800-432-1000 or visit a branch, bring a government-issued ID and be ready to confirm your account number and Social Security number.
  • Updating your address does not affect your account number, routing number, or any automatic payments you have set up.

Update your address online through the website or app

Open your Bank of America account on the website or mobile app and sign in with your username and password. On the website, click the Settings icon (usually a gear symbol) in the top right corner, then select "Profile" or "Account Settings." Look for an option labeled "Change Address" or "Update Address Information."

Enter your new mailing address exactly as you want it to appear on statements and mail. The system will ask you to confirm the address and may show you a standardized version — accept it if it matches your actual location. You'll also see an option to update your residential address (the one used for fraud checks and compliance). Update both if you've moved, or just the mailing address if you're using a P.O. box or temporary location.

After you submit, the system will confirm the change on screen. Bank of America will send a confirmation email to the address on file. The new address takes effect within one business day in most cases, though it can take up to five business days if the bank is processing a high volume of changes.

Change your address by phone or at a branch

Call Bank of America customer service at 1-800-432-1000 and tell the representative you need to update your address. Have your government-issued ID ready and be prepared to provide your account number and the last four digits of your Social Security number. The representative will confirm your current address, ask for your new one, and update both your mailing and residential addresses unless you specify otherwise.

If you prefer to update in person, visit any Bank of America branch with your government-issued ID. A banker can change your address on the spot and print a confirmation. This method is useful if you want to verify the change immediately or if you have questions about how it affects other accounts or services.

Phone and branch updates usually take effect the same day or within one business day. Ask the representative or banker for a confirmation number or receipt so you have proof of the change.

What happens to your accounts and payments when you change your address

Changing your address does not affect your checking or savings account numbers, your routing number, or any automatic bill payments you have set up. Direct deposits will continue to arrive on schedule. Transfers between your own accounts will work the same way. The change only affects where the bank sends your mail and how it identifies you for fraud prevention.

If you have a credit card, mortgage, auto loan, or other Bank of America products, the address change may apply to all of them or only to the account you're viewing — this depends on how your accounts are linked. When you change your address, ask the representative whether the change applies to all your accounts or just one. If you have multiple accounts that need different addresses (for example, a business account and a personal account), you may need to update them separately.

If you have pending transactions, checks you've written, or wire transfers in progress, the address change will not affect them. The transaction will complete using the information that was in place when you initiated it.

Update your address if you've moved internationally

If you're moving outside the United States, contact Bank of America before you leave. The bank may restrict certain services or require additional verification for accounts held by non-residents. Call 1-800-432-1000 and tell the representative your new country and address.

Bank of America can update your mailing address to an international location, but some services may not be available depending on the country. For example, you may not be able to deposit checks remotely or use certain online features. The bank will explain what changes when you call.

If you're moving temporarily (for work, school, or travel), you can update your mailing address to your temporary location and keep your residential address as your U.S. home. This way, statements go where you are, but the bank's compliance records reflect your permanent residence.

Fix a wrong address or address that was changed without your permission

If you notice your address was changed and you didn't do it, contact Bank of America immediately at 1-800-432-1000. This could be a sign of fraud or identity theft. The bank will verify your identity, restore your correct address, and review your account for unauthorized activity.

If the address is simply wrong — a typo or incomplete information — log into your account and correct it yourself through the website or app. If you can't access your account or the system won't let you make the change, call customer service and ask a representative to fix it. Have your ID ready and be prepared to verify your account details.

After you correct the address, monitor your account for the next 30 days. Check your statements online to make sure they're going to the right place, and watch for any charges you don't recognize. If you see suspicious activity, report it to the bank right away.

Frequently Asked Questions

How long does it take for my address change to show up on statements?

The address change usually takes effect within one business day, but it can take up to five business days during busy periods. Your next statement will show the new address. If you need to confirm the change was processed, log into your account and check your profile settings.

Can I have two different addresses on my Bank of America account?

Yes. Your mailing address (where statements are sent) can be different from your residential address (used for fraud detection and compliance). You can update them separately through your account settings or by calling customer service.

What if I'm using a temporary address and plan to move again soon?

Update your address each time you move. There's no limit to how many times you can change it. If you know you'll be moving multiple times, you can update your address every few weeks as needed. Just make sure the address you enter is where you actually want mail to go.

Do I need to update my address with the post office too?

Yes. Updating your Bank of America address tells the bank where to send mail, but it doesn't redirect mail at the post office. File a change of address form with USPS (online at usps.com or at your local post office) so mail from other senders gets forwarded to your new location.

Will changing my address affect my credit score?

No. Updating your address is not reported to credit bureaus and does not affect your credit score. It's a routine account maintenance change.