Change your address online, by phone, or in person at a branch
Bank of America lets you update your mailing address through your online account, by calling their customer service line, or by walking into any branch with your ID. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. If you call, have your account number and Social Security number ready; a representative will verify your identity before making the change. In-person updates at a branch are instant but require you to visit during business hours.
Your address change applies to all accounts linked to your Social Security number at Bank of America, unless you specify otherwise. The bank will use the new address for statements, tax documents, and account notices. If you have a mortgage, credit card, or investment account with Bank of America, those may have separate address records that need updating too.
Key Takeaways
- Update your address online through your Bank of America account dashboard, by phone at 1-800-432-1000, or at any branch with a valid ID.
- Online changes typically take effect within one business day; in-person changes are immediate.
- Your address change applies to all deposit accounts linked to your Social Security number unless you request otherwise.
- Mortgages, credit cards, and investment accounts may have separate address records that require individual updates.
- After changing your address, check your next statement to confirm the update went through.
Updating your address online through your account
Log into your Bank of America account at bankofamerica.com or through the mobile app. Click on your profile or account settings — the exact location varies slightly depending on whether you are on desktop or mobile, but it is usually in the top right corner or in a menu labeled "Profile" or "Settings." Look for an option that says "Address" or "Personal Information."
Enter your new address and select whether it is your mailing address, residential address, or both. Bank of America distinguishes between these because your mailing address is where statements go, while your residential address is your legal home. Most people update both to the same place. After you submit, the system will show you a confirmation message. The change usually appears on your account within one business day, though it can take up to two business days for statements and notices to start using the new address.
Changing your address by phone
Call Bank of America customer service at 1-800-432-1000. Have your account number, Social Security number, and the new address ready before you call. A representative will ask you to verify your identity — they may ask for your date of birth, the last four digits of your Social Security number, or recent transaction amounts to confirm you are the account holder.
Once verified, tell the representative your new address and confirm whether it applies to all your accounts or just specific ones. Ask them to read back the address to you to catch any typos. The change takes effect immediately on the phone, though it may take one business day to appear on statements and notices. Request a confirmation number so you have a record of the call.
Updating your address in person at a branch
Visit any Bank of America branch during business hours with a valid government-issued ID — a driver's license, passport, or state ID card all work. Tell the teller or banker that you need to update your address. They will pull up your account, verify your identity, and enter the new address into the system while you wait.
The change is immediate and you will receive a receipt showing the updated address. This method is useful if you want to handle the change face-to-face or if you have questions about how the address change affects other services. Branch hours vary by location; check the Bank of America website or call ahead to confirm your branch is open.
Separate address updates for mortgages, credit cards, and investments
If you have a Bank of America mortgage, the address change for your deposit account does not automatically update your mortgage records. You need to contact the mortgage department separately at 1-800-669-6607 to change your mortgage statement address. Similarly, Bank of America credit cards have their own address records.
For credit cards, you can update the address through your online credit card account, by calling the number on the back of your card, or at a branch. Investment accounts, including Bank of America Merrill Edge, may also require separate updates. When you change your address, ask the representative whether you have other accounts that need updating, or log into each account type separately to confirm the address is correct across all of them.
What happens after you change your address
Your next statement will show the new address. If you are expecting important documents — tax forms, account statements, or notices — and you recently moved, the mail may take a few extra days to reach you if the address change has not fully processed. If you do not receive a statement within two weeks of the change, contact Bank of America to confirm the update went through.
If you are moving and want to make sure you do not miss any mail, consider setting up paperless statements and alerts through your online account. This way, you receive notices by email instead of mail, and the address change will not affect your ability to see account activity. You can still request paper statements to be mailed to your new address if you need them.
Changing your address if you cannot access your online account
If you have forgotten your password or cannot log in, call 1-800-432-1000 and a representative can reset your access or update your address over the phone. You will need to verify your identity with your Social Security number, date of birth, and other personal information. The representative can then change your address without requiring you to log in.
If you have a security freeze on your account or have reported fraud, address changes may require additional verification steps. The representative will explain what information they need and why. This extra caution protects your account from unauthorized changes.
Frequently Asked Questions
How long does it take for my address change to show up on statements?
Online and phone changes usually appear on your next statement, which can take one to two business days to process. In-person changes at a branch are immediate, but your next mailed statement will reflect the new address. If you have paperless statements, the change takes effect right away since there is no mail involved.
Do I need to change my address at multiple Bank of America locations?
No. One address change applies to all your Bank of America deposit accounts nationwide. However, mortgages, credit cards, and investment accounts are separate systems and may need individual updates. Ask the representative whether your specific accounts are covered by the change.
What if I entered my address wrong and need to fix it again?
You can update your address as many times as you need using any of the three methods. There is no limit to how often you can change it. If you made a typo, go back into your account settings or call customer service to correct it right away so your next statement goes to the right place.
Can I have mail sent to a different address than my account address?
Bank of America allows you to set a separate mailing address from your residential address. When you update your address, you can choose whether the new address is for mail only, for your legal residence only, or for both. This is useful if you use a PO box or have mail sent to a business address.
Do I need to notify Bank of America if I move internationally?
Yes. If you are moving outside the United States, call 1-800-432-1000 to update your address and discuss any account restrictions that may apply. Some Bank of America services have limits for customers outside the US, and the bank needs to know your new location for compliance and fraud prevention reasons.