Where to find your CareCredit account number
Your CareCredit account number is printed on the front of your physical card, usually in raised numbers below your cardholder name. If you have the card in hand, that is the fastest place to look — it is typically a 16-digit number.
If you do not have the card with you or it is lost, you can find the number through your online account, on your billing statement, or by calling CareCredit customer service. Each method takes a different amount of time, and some work better depending on whether you need the number right now or can wait for mail to arrive.
Key Takeaways
- Your CareCredit account number appears on the front of your physical card as a 16-digit number in raised print.
- You can view your account number instantly by logging into your CareCredit online account at synchrony.com or through the CareCredit mobile app.
- Your billing statement shows your account number and arrives by mail each month, or you can request a paper copy by phone.
- Calling CareCredit customer service at 1-800-677-0702 will connect you to a representative who can confirm your account number after verifying your identity.
- Your account number is different from your card number — the account number identifies your credit line, while the card number is specific to the physical card itself.
Checking your online account or mobile app
The fastest way to find your account number without the physical card is through your CareCredit online account. Go to synchrony.com, click the CareCredit login link, and enter your username and password. Once logged in, your account number appears on your account dashboard or in the account details section.
If you prefer mobile access, download the CareCredit app from the Apple App Store or Google Play Store. Log in with the same credentials, and your account number is visible in the account summary. This method works at any time of day and does not require you to wait for mail or speak to anyone.
If you have forgotten your password, use the "Forgot Password" link on the login page. CareCredit will send a reset link to the email address on file, usually within a few minutes. You will need access to that email account to complete the reset.
Reviewing your monthly billing statement
Your CareCredit account number appears on every billing statement you receive by mail. The statement typically arrives within 7 to 10 days after your billing cycle closes. Look near the top of the statement, usually next to your name and address — the account number is labeled clearly.
If you have older statements on hand, your account number will be the same on all of them. You do not need the most recent statement to find it. If you have thrown away your statements and do not have online access, you can request a duplicate statement by phone.
Calling CareCredit customer service
CareCredit customer service representatives can provide your account number over the phone. Call 1-800-677-0702 and have your Social Security number and date of birth ready — the representative will ask for these to verify your identity before sharing account details.
Wait times vary depending on the time of day and day of the week. Calling early in the morning on a weekday usually means shorter hold times. The representative will read your account number aloud and can also answer questions about your account balance, payment due date, or recent transactions.
Understanding the difference between account number and card number
Your CareCredit account number and your card number are not the same thing. The account number identifies your credit line with CareCredit and stays the same for the life of your account. The card number is specific to the physical card you hold — if your card is lost, stolen, or replaced, you get a new card number, but your account number does not change.
When you need to make a payment or check your balance, you typically use your account number. When you are making a purchase at a provider's office, you use your card number. If you are unsure which one you need for a specific task, the provider or service asking for it will usually specify.
What to do if you cannot locate your account number
If you have tried the methods above and still cannot find your account number, calling customer service is your most reliable option. Have your Social Security number, date of birth, and the phone number or address associated with your account ready. The representative can pull up your account and provide the number immediately.
If you are calling from a different phone number than the one on file, be prepared to answer security questions to verify your identity. This protects your account from unauthorized access. The verification process usually takes a few minutes.
Frequently Asked Questions
Is my CareCredit account number the same as my card number?
No. Your account number identifies your credit line and remains the same throughout your account's life. Your card number is specific to the physical card you hold. If you get a replacement card, your card number changes but your account number stays the same.
Can I find my account number if my card is lost or stolen?
Yes. Log into your online account at synchrony.com, check a billing statement, or call customer service at 1-800-677-0702. You do not need the physical card to access your account number through any of these methods.
What should I do if I forgot my online password?
Click "Forgot Password" on the CareCredit login page. CareCredit will send a reset link to your email address on file, usually within minutes. Use that link to create a new password and log in to view your account number.
How long does it take to receive a replacement card if mine is lost?
CareCredit typically sends replacement cards within 7 to 10 business days. You can continue using your account number to make purchases at participating providers even while waiting for the new card to arrive.