Where to find your account number in First Bank's mobile app
Open the First Bank app and log in with your username and password. On the home screen, you will see a list of your accounts — checking, savings, money market, or whatever accounts you hold. Tap on the account you need the number for. The account number appears on that account's detail page, usually near the top or in a section labeled "Account Information" or "Account Details."
The number itself is typically 10 to 12 digits long and may be displayed in full or with some digits masked for security. If you see asterisks or X's covering part of the number, tap the "Show" button or eye icon next to it to reveal the full account number. You can then copy it to your clipboard or write it down.
If you have multiple accounts with First Bank, make sure you are looking at the correct one before you use the number. Checking and savings accounts have different numbers, and using the wrong one will send money to the wrong place or cause a payment to fail.
Key Takeaways
- Your First Bank account number appears in the app's account detail page, which you reach by tapping on the account name from your home screen.
- The full account number may be hidden behind asterisks; tap the eye icon or "Show" button to reveal all digits.
- Account numbers are 10 to 12 digits and differ between each of your accounts, so confirm you are viewing the right one before using it.
- You can copy the number directly from the app to paste it into a payment form or wire transfer screen.
What to do if the account number does not display
If you log in and the account number field is blank or missing, try logging out and logging back in. Sometimes the app needs to refresh to load all account details. If that does not work, close the app completely and reopen it.
If the problem persists after a fresh login, the issue may be with your app version. Go to your phone's app store (Apple App Store or Google Play Store), search for First Bank, and check whether an update is available. Install any pending updates and try again.
If you still cannot see the account number in the app after updating, you have other ways to find it. Check any recent statements you received by mail or email — the account number is printed on every statement. You can also call First Bank's customer service line (the number is on the back of your debit card or on their website) and ask a representative to provide your account number over the phone.
Using your account number for transfers and payments
Once you have your account number, you will need it for several common tasks. If someone is sending you money via ACH transfer (a bank-to-bank electronic transfer), you give them your account number and First Bank's routing number. If you are setting up a direct deposit for your paycheck, your employer will ask for both numbers.
When you initiate a wire transfer or external transfer from your First Bank account to another bank, the app will ask you to enter the receiving account number. Make sure you copy it exactly — even one wrong digit will cause the transfer to fail or go to the wrong account. Most apps let you paste the number rather than type it, which reduces the chance of error.
For bill payments within the First Bank app itself, you usually do not need your account number — the app already knows which account you are paying from. But if you are paying a bill through a third-party service or a biller's website, they may ask for it.
Keeping your account number secure
Your account number is not as sensitive as your PIN or password, but it is still information you should not share carelessly. Anyone with your account number and routing number can set up an ACH transfer from your account, though most banks require additional verification before the transfer goes through.
Do not take screenshots of your account number and email them or text them. If you need to share it with someone — a payroll department, a landlord, a service provider — type it into a secure form or read it aloud over the phone. Delete any written copies once the transaction is complete.
If you suspect someone has your account number and you did not authorize them to have it, contact First Bank right away. They can monitor your account for unauthorized activity and issue you a new account number if needed, though this is rare.
Finding your routing number at the same time
While you are in the app looking for your account number, you may also need First Bank's routing number. The routing number is the same for all First Bank customers in your region and does not change between accounts. Most First Bank apps display the routing number on the same account detail page as the account number, or in a separate "Bank Information" or "Routing Information" section.
If the app does not show it, the routing number is also printed on the bottom left of any check you have from that account. You can also find it on First Bank's website by searching for "routing number" or calling their customer service line. Having both numbers together makes it easier to complete transfers and set up direct deposits without having to hunt for information twice.
Frequently Asked Questions
Can I see my account number without logging into the app?
No, you must log in to view your account number in the app for security reasons. However, you can find it on a paper statement, a cancelled check, or by calling First Bank's customer service line without logging in.
Is my account number the same as my card number?
No. Your debit card number is different from your account number. The card number is on the front of your card; the account number is in the app or on your statement. Do not confuse the two when providing information for transfers or direct deposit.
What if I have a joint account — do both owners see the same account number?
Yes. A joint account has one account number shared by all owners. When any owner logs into the app, they see the same account number for that account. Both owners can use it for transfers and payments.
Do I need a new account number if I change my password?
No. Changing your app password, PIN, or online banking password does not change your account number. Your account number stays the same for the life of the account unless First Bank issues you a new one for security reasons, which is uncommon.
Can I copy and paste my account number from the app?
Yes. Most First Bank apps let you long-press or tap on the account number to copy it to your clipboard, then paste it into a transfer form or payment screen. This is safer than typing it manually because it reduces the chance of entering a wrong digit.