Remove a device by signing into the Ring app or website
To remove a Ring device from your account, open the Ring app on your phone or go to ring.com and sign in. Find the device you want to remove in your device list, tap or click on its settings, and select the option to remove or delete it. The device will disconnect from your account within a few minutes. After removal, that device will no longer send alerts to your phone or appear in your app.
If you're removing a device because you're selling it, giving it away, or replacing it, removing it from your account is the first step. The new owner will need to set it up as a new device on their own Ring account. If you're removing a device temporarily — say, because you're moving — you can add it back to your account later using the same process you used to set it up originally.
You don't need to physically unplug or reset the device before removing it from your account. The removal happens on Ring's servers, not on the device itself. However, once removed, the device will stop working with your account and won't record or send notifications.
Key Takeaways
- Open the Ring app or website, find the device in your device list, and select the remove or delete option from its settings.
- Removal takes a few minutes and stops all notifications and recording for that device on your account.
- You don't need to reset or unplug the device before removing it — the disconnection happens through your account settings.
- If someone else will use the device, they can set it up on their own Ring account after you remove it from yours.
- Removing a device from your account does not delete any video recordings that were already saved to your Ring account.
Step-by-step removal in the Ring app
Open the Ring app and tap the three horizontal lines (menu icon) in the bottom right corner. Select "Devices" to see all devices connected to your account. Find the device you want to remove and tap on it. Scroll down to the bottom of the device settings page and tap "Remove Device" or "Delete Device" — the exact wording depends on which Ring product you own.
A confirmation message will appear asking if you're sure. Tap "Yes" or "Confirm" to complete the removal. The device will disappear from your device list within a few minutes. If the removal doesn't go through, check that you have a strong internet connection and try again.
Step-by-step removal on the Ring website
Go to ring.com and sign in with your email and password. Click on "Devices" in the left sidebar. Find the device you want to remove in the list and click on it. Scroll down to find the "Remove Device" or "Delete Device" button and click it. Confirm the removal when prompted.
The website removal process is identical to the app in terms of what happens next — the device disconnects from your account within a few minutes and stops sending notifications. Some people find the website easier to use for this task because the buttons are larger and the settings page is less crowded than on a phone screen.
What happens to video recordings after you remove a device
Video recordings that were already saved to your Ring account before you removed the device will stay in your account. You can still watch, download, or delete those recordings after the device is gone. The removal only stops new recordings from being saved — it doesn't erase the past.
If you want to delete old recordings before removing the device, you can do that through the Ring app or website. Go to the "Videos" or "History" section, find the recordings you want to delete, and remove them. This step is optional — many people keep their recordings even after removing a device.
Removing a device when you no longer have access to it
If you're removing a device but can't physically access it — for example, if you moved and left a Ring doorbell at your old house — you can still remove it from your account through the app or website. The removal process is the same: go to your device list, find the device, and select remove. You don't need the device to be powered on or connected to the internet for this to work.
However, if you want to make sure the device can't be used by someone else on your old account, you should also change your Ring account password after removing it. This prevents anyone who might have your old password from adding the device back to your account.
Removing a shared device from your account
If you share a Ring device with other household members through the Ring app, removing the device from your account will remove it for everyone who has access to it. All shared users will lose the ability to see that device's notifications and recordings. If you only want to remove your own access while keeping the device active for others, that's not possible — removal is all-or-nothing at the account level.
If you're the primary account holder and want to keep the device active for other family members, ask one of them to set up their own Ring account and transfer the device to them instead. They can then add other household members to their account. This requires the device to be reset and set up fresh on the new account.
Troubleshooting removal problems
If the remove button doesn't appear in your device settings, check that you're signed in as the primary account holder. Some account roles have limited permissions and can't remove devices. If you're the primary holder and the button still doesn't show, try signing out of the Ring app completely, closing it, and signing back in.
If you get an error message when trying to remove the device, make sure your phone or computer has a strong internet connection. Wait a few minutes and try again. If the problem continues, try removing the device through the website instead of the app, or vice versa. If neither works, contact Ring support with your device name and the error message you received.
Frequently Asked Questions
Do I need to reset the device before removing it from my account?
No. You can remove a device from your account without resetting it or unplugging it. The removal happens through your account settings and takes effect within a few minutes. If someone else will use the device, they'll need to reset it and set it up on their own account.
Can I add the device back to my account after removing it?
Yes. You can add the device back by going through the setup process again, just as if it were new. You'll need the device to be powered on and in setup mode. The process takes a few minutes and you'll need your Wi-Fi password.
Will removing a device delete my video recordings?
No. Videos that were already saved to your account before removal will stay there. You can still watch and download them. Removal only stops new recordings from being saved going forward.
What if I remove a device by mistake?
You can add it back to your account immediately by setting it up again. There's no waiting period or penalty. Just open the Ring app, start the setup process, and follow the steps to reconnect the device.
Can other people still use the device after I remove it from my account?
Not with your account. However, if you give the device to someone else, they can reset it and set it up on their own Ring account. The device itself still works — it just needs to be connected to a different account.